Springs and cables: leave the repair to a pro

Recognize a reason to stop

A loose cable, visibly broken spring, crooked door or door that binds warrants professional attention. Keep clear of the door and do not continue operating it.

Do not adjust the hardware

Do not loosen brackets, retension springs, reposition cables or attempt to straighten a loaded track. Document the concern from a safe location.

Prepare the service conversation

Describe when the symptom began and any unusual sound you noticed. Ask the technician to explain the repair scope and how the system will be checked before it returns to use.